Service Plans
Service plans are the best choice if your need for support is predictable. They give you the most predictable costs and consistent service levels.
Your computers are tools for getting work done, and they need to run reliably. A service plan keeps them that way, so you spend more of your time working and less of it on computer problems.
Our plans
We have plans for different types of systems and are confident one will fit your needs.
| Plan | Designed for |
|---|---|
| Home Computer | Your home computer or computers. |
| SOHO | Small office and home office environments. |
| SOHO Plus | Our SOHO plan with enhanced features. |
| Monitoring Only | Tracking your systems so we have data to analyze when a problem occurs. |
| Bronze | Our entry-level plan for offices with a server. |
| Silver | Everything in Bronze, plus enhanced features. |
| Gold | Advanced features for offices with one or more servers. |
| CIO | Our premier plan, for offices with a mission-critical information system and several specialized line-of-business applications. See also CIO services. |
How plans work
- Included services: every plan includes remote monitoring, updates, antivirus and email protection, monthly reports, remote support and help desk services. See system maintenance plans for the full list.
- Service level agreement: your service contract specifies a guaranteed response time.
- Work outside the plan: billed at a discount on our standard hourly rate.
- Policies: business hours, minimums, cancellations and after-hours rates are set out in our service policies.
Contact us for current plan pricing.